1. Our refund and cancellation approach
Projects are quoted individually. Before payment, your written proposal or contract states the scope, milestones, payment schedule, any separately agreed cancellation fees, and refund conditions. The guidance below explains our general approach; project-specific terms are disclosed before you commit. Requesting a quote does not authorize a charge.
2. Cancellation before work starts
You may request cancellation in writing at support@rmdlabllc.com. If work has not started, advance payments for unperformed services are refundable after deducting any cancellation or reservation fee expressly agreed before payment and any authorized, non-recoverable third-party costs already incurred. We provide a written breakdown of any deduction.
3. Cancellation after work starts
Contact support with your project reference to request that further work stops. Work already performed, completed milestones, and authorized third-party costs are accounted for under the accepted contract. Any remaining prepaid balance for unperformed work is refunded after that reconciliation, subject to any cancellation fee expressly agreed before payment. The work delivered, charges retained, and refund due are confirmed in writing.
4. Non-delivery or work outside the agreed scope
If a deliverable is missing or materially fails the agreed acceptance criteria, describe the issue and provide the project or milestone reference. We review it against the contract and agree on a correction, revised delivery, or refund where appropriate. If the affected contracted work cannot be delivered or corrected, the prepaid amount attributable to the undelivered portion is refunded, subject to the contract and mandatory legal rights. AI results and business outcomes are assessed against the agreed scope and acceptance criteria, rather than an unstated performance guarantee.
5. Optional recurring services
A recurring service requires a separate written agreement stating its billing cycle, renewal terms, notice requirements, effective cancellation date, and any entitlement to a refund for unused time. Cancellation stops future billing from the effective date stated in that agreement; charges already earned or authorized before that date remain subject to the contract. This website does not start subscriptions.
6. How to submit a request
Email support@rmdlabllc.com with your name, project reference, relevant invoice or payment reference, and the reason for your request. Do not send card numbers or sensitive credentials. We confirm the review outcome and, if a refund is due, the amount, method, and processing steps in writing. The payment provider or bank determines when returned funds appear in your account.
7. Your rights and contact details
Mandatory rights under applicable law remain unaffected. Digital services do not involve a physical product return. For cancellation, refund, or billing questions, email support@rmdlabllc.com or call +1 (575) 322-2317. Updated 5 November 2026.